Refund policy

We want you to love everything you order from us. Because we sell food products, there are some practical limits on returns however, your rights under Australian Consumer Law are always protected.

Change of Mind

Due to food safety requirements, we’re unable to accept returns or offer refunds for change-of-mind purchases on food items.

Please choose carefully before placing your order. If you have any questions about ingredients or products, we’re always happy to help before you purchase.

Damaged, Incorrect or Faulty Items

If your order arrives:

Damaged in transit
Incorrect
Spoiled or not of acceptable quality
Not as described

please contact us within 3 days of delivery.

To help us resolve the issue quickly, we may ask for:

Your order number

A description of the issue

Clear photos of the product and packaging

Where a product does not meet the consumer guarantees under Australian Consumer Law, you are entitled to a remedy. Depending on the situation, we will offer:

A replacement

A refund

Or store credit

We’ll always aim to resolve things fairly and promptly.

Returns

In most cases, we won’t ask you to return food products due to food safety requirements. If a return is required, we will provide instructions.

If the issue is our error or a product fault, we will cover reasonable return shipping costs.

Proof of Purchase

All refund or replacement requests must include proof of purchase (such as your order confirmation email).

Your Consumer Rights

Our policy operates in addition to your rights under the Australian Consumer Law. Nothing in this policy excludes or limits your rights under the ACL.

Need Help?

If something isn’t right, please contact us at:

hello@bettayou.com.au

We’re here to help and want to make it right.